Refund policy

Last updated November 10, 2026

14 days, no questions asked

If Agent Island isn't right for you, ask for a refund within 14 days of your purchase and you'll get your money back in full. You don't need to give a reason.

How to ask

Write to [email protected] from the email address you used at checkout, or include your license key. You can also reply to the email that contains your key.

Refunds are issued by Dodo Payments, our merchant of record, to the original payment method. Depending on your bank, the money shows up within 5 to 10 business days.

After a refund

Your license key is deactivated on all your Macs once the refund is processed.

After 14 days

We look at every request individually, for example a duplicate purchase or a technical problem we couldn't fix. Write to us and we'll find a fair solution.